Privacy Policy

Effective Date: June 1, 2025

At Yoyo Lite, we are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or services.

1. Information We Collect

• Personal Information: Name, email, phone number, ID details (if required for booking).
• Booking Data: Hotel name, room type, check-in/out dates, payment status.
• Device & Usage Info: IP address, browser type, location (if permitted), and device ID.
• Payment Data: Transaction ID and method (via Razorpay or other payment gateway). We do not store your card or UPI details.

2. How We Use Your Information

• To confirm your hotel bookings and send booking confirmations.
• To provide customer support and resolve issues.
• To personalize your experience and show relevant offers.
• To analyze usage and improve website performance.
• To send you notifications, promotional offers (if you opt-in), and booking updates.

3. Information Sharing

• We may share your booking details with partner hotels to confirm your stay.
• We never sell your data to third parties.
• Service providers like payment gateways or analytics tools may receive anonymized data to process services.

4. Cookies and Tracking

We use cookies and tracking technologies to:

• Remember user preferences
• Improve website speed and performance
• Analyze how users interact with our site

You can disable cookies in your browser settings.

5. Data Retention

We retain your information only as long as necessary to fulfill your bookings, legal obligations, or customer service requests.

6. Your Rights

• You can request to access, update, or delete your personal data.
• You can unsubscribe from promotional communications at any time.
• Contact us at support@yoyolite.in for any privacy-related requests.

7. Data Security

We implement robust security measures (SSL encryption, secure Firebase storage, and role-based access) to protect your data from unauthorized access or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date".

9. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please contact:

Yoyo Lite Support Team
📧 Email: support@yoyolite.in